Resume

Education	03/99 - Present University of Phoenix Pursuing Bachelor of Science in Business Major: Information Systems School GPA: 3.92 12/98 Valencia Community College Associate of Arts Degree School GPA: 4.00

Certification	05/98 Emergency Management and Hazard Mitigation Certificate Program Completed program at sponsored by the Internation Hurricane Center and Florida Internation University, Miami, Florida. Topics included preparing for emergencies, cost-benefit analysis, mitigation planning, and response planning. 04/98 Novell IntranetWare: Netware 4.11 CNA Certification Number: 9599658

Work Experience	05/98 - Present Inacom Information Systems Shift Lead - Walt Disney World Attractions Information Systems Support Center Provide first-call and callback support to end users and field analysts on a Novell / Microsoft hybrid network with, primarily, Windows 95 and Windows NT workstations. Troubleshoot network related issues and assist with workstation configurations. Maintain and update internal databases, logs, and website. Act as focal point for analysts in the support center and in the field. Supervise evening and weekend shifts as well as daytime shifts in the absence of team captains. 01/97 - Present ExcelConsult International, Incorporated Assistant Manager and Corporate Secretary Maintain, upgrade, repair, and support computer systems internally and for clients. Provide consulting and education for computer related issues. Design, publish, and maintain client websites. 06/94 - 05/98 Unicom Information Systems Technical Support Specialist Received hands-on training in the production, installation, and configuration of network hardware, peripherals, and workstations. Configured and installed workstations on various networks including Novell Netware, Windows, and UNIX. Built, setup, installed, and supported custom and turnkey systesms from the ground up. Developed and maintained automation scripts on x86 PCs and UNIX servers. 04/98 - 05/98 Precision Response Corporation Outbound Sales Agent Processed automated outbound sales calls for Comcast @Home Network, a Cable Internet Service Provider. 08/97 - 04/98 Florida Internation University, Office of Distance Learning Site Coordinator Provided customer service, acted as liaison between the Office of Distance Learning, students, and faculty. Responsible for the distribution of materials between sites; proctoring of exams; and troubleshooting and reporting. Operated PictureTel video-conferencing equipment, ParkerVision remote control cameras, and A/V studio equipment. 08/95 - 03/96 and 08/93 - 12/94 Barnes and Noble Bookseller Performed general retail duties including customer service, processing of special orders, merchandising, restocking, suggestive selling, cashiering, and answering telephone queries regarding merchandise and in-store activities and special events. 05/95 - 08/95 Nadel Communications Network Account Executive Conducted outside sales and account management for BenchAds and EnviroSystems outdoor advertising media divisions. Created and produced advertisment layouts using Corel Draw. Assigned to special projects including cable television advertisement insertion and initial proposal for an online division. 01/92 - 11/92 Dade County Department of Environtmental Resources Management Biologists Assistant - Intern Assisted Staff Biologists and Inspectors in field work pertaining to the submission, approval, and enforcement of Class I Coast Construction permits as defined inthe Dade County Development Master Plan. Maintained and updated paper and computer database for the Class I Coastal Permit Section.

Computer Experience	Pursuing CNE and MCSE Certifications. Proficient in MS-DOS and MS-Windows 3.xx/95/NT operating systems. Proficient in setup and configuration of x86 platform. Proficient in the installation, setup, and configuration of computer hardware, peripherals, and software. Proficient with the Microsoft Office Suite, Corel Graphics Suite, Adobe Publishing applications, and various system and network utilities. Proficient in structured programming with C, C++, and Java. Proficient in HTML and JavaScript. Experienced with Linux, UNIX, SunOS (Solaris), and HPIX. Experienced with Macintosh, PowerPC, WYSE, Sun, and Data General platforms. Experienced with CGI and PERL Scripting.

Other Experience	Aided in the organization and execution of the Emergency Management and Hazard Mitigation Certification Program at Florida International University. Duties included setting up the conference room and coordinating with the audio/visual department and the speakers for each seminar. Acted as audio/visual specialist and production engineer for the setup and recording of the seminars to be distributed as part of a telecourse through Florida International University Outreach Department. Aided in the organization and execution of the Hemispheric Congress on Disaster Reduction and Sustainable Development (09/30/96-10/02/96) at the Florida International University Kovens Conference Center. The program was sponsored in part by Florida International University, La Red, We Shall Rebuild, and the International Hurricane Center. Acted as the Battalion Commander, Honor Guard Commander, Color Guard Commander, Company commander, Chief of Staff, and Head of the Awards Division for the US Coast Guard JROTC Mako Battalion. Duties included coordination of cadet activities as related to each position and acting as liaison between the JROTC, school, and community. Also aided in coordination of recruiting effort for the magnet program and the JROTC.

Awards and Recognition	1993-94: The Retired Officer's Association Medal 1993: Selected to attend National Youth Leadership Forum on Security and Defense, Washington D.C. 1992: Selected to attend Minority Introduction to Engineering (MITE) at the U.S. Coast Guard Academy, New London, Connecticut 1991-92: Most Spirited Athlete, Swimming 1991-92: Outstanding JRTOC Cadet, Coast Guard 7th District Officer’s Association 1991-92: American Legion School Award, Coral Gables Post 98